Terms & Conditions

1. About these terms

These Terms & Conditions govern your use of the Green Color Networks website and any purchases you make through it. By placing an order you agree to these terms. Green Color Networks (“we”, “us”) is an independent reseller of Safaricom products and is not owned by, operated by or affiliated with Safaricom PLC. Safaricom, M-Pesa and related marks belong to Safaricom PLC.

2. Your account

• You register with your phone number and a password, and must provide accurate details.
• You are responsible for keeping your password confidential and for activity under your account.
• You must be at least 18 years old, or have a guardian's consent, to make purchases.

3. Orders and pricing

• All prices are in Kenya Shillings (KES) and include applicable taxes unless stated otherwise.
• An order is a request to buy; the contract forms when we receive your M-Pesa payment.
• We may correct pricing errors and cancel affected orders with a full refund.
• Some offers (e.g. promotional bundle prices) are limited by stock or time and may change without notice.

4. Payment

Payments are processed through Safaricom's M-Pesa (Lipa na M-Pesa Online) to our till number 000000. When you check out, an M-Pesa prompt is sent to the phone number you provide; your M-Pesa PIN is entered on your handset and is never seen or stored by us. We store only the transaction reference issued by M-Pesa for reconciliation.

5. Delivery of products

• Digital products (data bundles, airtime, minutes/SMS): delivered as a top-up to the Safaricom number you nominate, typically within minutes of payment confirmation. Delays can occur due to network conditions; contact support if a top-up hasn't arrived within 30 minutes.
• Devices and physical goods: delivered to the address you provide, or collected from our premises at Nairobi, Kenya during Mon – Sat, 8:00 AM – 7:00 PM. Our team confirms delivery timing after payment. Risk passes to you on delivery.

6. Warranties and product authenticity

We sell genuine products. Devices sourced as new carry the manufacturer's warranty where applicable; that warranty is honoured per the manufacturer's terms. Top-up services depend on Safaricom network availability, which is outside our control.

7. Returns and refunds

Our returns and refunds position (including digital top-ups and devices) is set out in the Refunds & Returns Policy, which forms part of these terms.

8. Liability

To the extent permitted by Kenyan law, our liability for any claim connected to an order is limited to the amount you paid for that order. We are not liable for indirect losses, or for failures of third-party networks (including M-Pesa and Safaricom outages).

9. Acceptable use

You may not misuse this website: no fraudulent orders, no attempts to breach security, no scraping at volumes that degrade the service, and no resale of access. We may suspend accounts that abuse the service.

10. Governing law

These terms are governed by the laws of the Republic of Kenya. Nothing here limits your rights under the Constitution of Kenya or the Consumer Protection Act, 2012.

11. Contact

Questions about these terms? Reach us at support@greencolornetworks.co.ke, call 254700000000, or send a message via our support page.